Your IT Technician Without Leaving Home
We solve IT problems for businesses and individuals remotely. No call-outs, no waiting. We connect to your computer and fix it on the spot.
How Does It Work?
Professional remote assistance in 3 steps.
1. Tell Us the Problem
Fill in the form describing the error or issue you have. The more detailed, the better.
2. We Connect
Using tools like AnyDesk or TeamViewer we access your computer securely and with your permission.
3. Problem Solved
We fix the issue in real time. You see everything we do on your screen at all times.
Problems We Solve
From system errors to business databases.
Windows Errors
Diagnosis and repair of operating system failures while the computer is running.
- Recurring blue screen (BSOD) with Windows running
- Windows slow, frozen or unresponsive
- Blocked or failing updates
- System file repair (SFC/DISM)
- Registry and Windows services errors
- Windows 7, 10 and 11
Viruses, Malware and Ransomware
Threat removal on computers that still boot and have an internet connection.
- Virus and trojan removal
- Ransomware cleanup (accessible operating system)
- Adware and spyware removal
- Browser hijacking
- Antivirus and Windows Defender configuration
- Hardening and follow-up protection
Optimisation and Cleanup
Performance improvement without changing hardware, freeing up resources and removing what is unnecessary.
- Slow boot: startup program management
- Disk, temp files and cache cleanup
- SSD and HDD optimisation
- Bloatware and junk program removal
- Memory and background process management
- Programs consuming excessive CPU/RAM
Microsoft Office and Excel
Repair, configuration and development of solutions with the Office suite.
- Excel: formulas, pivot tables, VBA macros
- Word: templates, formatting errors and corruption
- Outlook: account setup, PST errors
- Access: databases and queries
- PowerPoint: presentations and automation
- Licence repair and activation
Adobe Creative Cloud
Installation, repair and support for the entire Adobe suite.
- Photoshop: scratch disk errors, plugins
- Illustrator: performance and file issues
- Acrobat: corrupt PDFs, digital signatures
- Premiere Pro / After Effects / Audition
- Creative Cloud licence management
- InDesign, Lightroom, XD
LibreOffice and OpenOffice
Full support for the free office suite and migration from Microsoft Office.
- Calc: formulas, Basic macros, Excel compatibility
- Writer: templates, mail merge
- Base: databases and forms
- Migration from Microsoft Office
- Installation and network configuration
- Compatibility with .xlsx, .docx formats
Databases
Repair, optimisation and migration of business databases.
- SQL Server: errors, backups, restores
- MySQL / MariaDB: corrupt tables, optimisation
- Microsoft Access: .mdb and .accdb repair
- SQLite: recovery and migration
- Slow SQL queries and index optimisation
- Migration between database engines
Automation and Scripts
We create custom scripts to automate repetitive tasks and save time.
- VBA macros for Excel and Word
- PowerShell scripts for Windows administration
- Report automation
- Scheduled tasks (Task Scheduler)
- Bulk file processing
- Integration between office applications
Network and Printers
Configuration and troubleshooting of connectivity and peripheral issues (with access to the running computer).
- Unstable or slow WiFi, DNS errors
- Corporate VPN setup
- Printers: drivers, print queue, errors
- Shared folders and network permissions
- Proxy and Windows firewall configuration
- Remote desktop (RDP): setup and access
Digital Certificates and Signature
Installation and configuration of certificates for procedures with the Spanish public administration.
- FNMT certificate: request, installation and renewal
- DNIe: browser and reader configuration
- AutoFirma: installation and signature errors
- AEAT, Social Security, DGT e-office
- Company certificates (Camerfirma, ACCV)
- Certificate import and export (.pfx)
Management Software and ERP
Support for business management applications and industry-specific software.
- Sage, ContaPlus, A3, Holded
- Errors in accounting and invoicing programs
- POS and point-of-sale software
- AEAT programs: Renta, tax forms
- Version updates and migration
- Data backup and restore
Why Choose Us?
Professional IT support with the advantages of remote service.
Immediate Response
No appointments or call-outs. We connect within minutes and start working right away.
Full Transparency
You see everything we do on your screen in real time. You can disconnect us at any moment.
No Geographic Limits
It does not matter where you are. We serve businesses and individuals in any city in Spain.
Pay for Results
You only pay if we solve the problem. No fix, no charge. Quote provided upfront, always.
Secure Connection
We use professional tools like AnyDesk or TeamViewer with end-to-end encryption.
Businesses and Freelancers
VAT invoice, SLA available for businesses. One-off support or maintenance contract.
Support Rates
Clear prices with no surprises.
One-Off Incident
Per session of up to 1 hour
- Diagnosis included
- Remote resolution
- Report of work done
- No commitment
Bundle of Hours
Minimum 5-hour pack
- Hours to use whenever you need them
- Priority attention
- Detailed reports
- Valid for 6 months
- VAT invoice
Monthly Maintenance
For businesses and freelancers
- Unlimited monthly support
- Guaranteed SLA
- Proactive monitoring
- Updates and security
- Monthly report
Frequently Asked Questions
Is it safe to let you connect to my computer?
Yes. We use professional tools with end-to-end encryption (AnyDesk, TeamViewer). You see everything we do in real time and can disconnect us at any moment with a single click.
What if you cannot solve the problem?
We only charge if we solve it. Before starting we run a diagnosis and give you a quote. If we cannot fix it, there is no charge.
How long does it take to solve a problem?
It depends on the type of incident. Most problems are solved in the same session (30–90 minutes). Complex cases such as data recovery or ransomware cleanup may require several sessions.
Do you work with businesses or only with individuals?
With both. For businesses we offer maintenance contracts with SLA, VAT invoice and priority support. For individuals, one-off assistance with no commitment.
Do I need to install any program?
Only the remote access tool (AnyDesk or similar), which you can uninstall as soon as we finish. We do not leave anything installed without your consent.
Are there problems that cannot be solved remotely?
Yes. Remote support requires the computer to be switched on and connected to the internet. Physical hardware problems (failed hard drive, broken RAM), errors that prevent Windows from booting or screen failures cannot be solved remotely. In those cases we guide you on the next steps.
Got an IT problem?
Tell us what is happening and we will reply in less than 2 hours.
Request Assistance Now